The tech landscape has gained significant momentum leading to record-breaking news such as Apple hitting one trillion dollars in market value, making it the first publicly traded U.S Company to do so. Considering the tech giants Amazon (valued at $889 billion), Microsoft (valued $828 billion), and Facebook (valued at $513 billion), combined they account for … Continue reading How New Tech and IT will Shape Business Practices
Software Asset Management (SAM) is the process of keeping track of all software assets in an organization. This can include applications installed on employee computers and management of software licenses, SaaS subscriptions, and entitlements as well as their related purchase and contractual documentation. Where does it begin? After defining the SAM project scope and objectives, … Continue reading What can SAM do for you?
Businesses are continuously trying to improve their products and services to survive in their competitive landscape and meet the demands of their target audiences. They use data to make informed decisions on how they can improve their products and service. In fact, data scientists spend approximately of 80% of their time preparing and managing data for analysis. However, … Continue reading Why You Need To Evaluate Your IT Service
It is in a company’s best interest to monitor employee satisfaction as it reflects a company’s success. Acknowledging employees is the root to improving valuable business components, like reducing the company’s turnover rate or evaluating IT goals. The CEO of the Virgin Group, Richard Branson, revolved his company values around an employee-centric philosophy. The Virgin … Continue reading How To Improve Employee Satisfaction With Your Service Desk
A Service Level Agreement (SLA) is known as the minimum level of service a vendor agrees to offer to a customer. In other words, it is their promised performance, or agreement of service, in exchange for compensation. Although they are more commonly known between an organization and a service provider, SLAs can be used internally … Continue reading What Is A Service Level Agreement & Why Is It Important?
As IT departments are usually small, a service desk is a valuable tool for managing internal tickets, incidents, and issues. Service desks are not only cost effective but facilitate IT processes. For example, by having all tickets channeled to one central location, processes like ticket allocation and authorizations are automatically triggered. The tool is set … Continue reading Why Your Service Desk Should Have This One Feature
When employees start submitting similar IT requests, the IT department uses an IT Service Management (ITSM) solution to implement workflows. Workflows minimize the repetitive tasks within larger business processes. In the example below, an employee is requesting a new marketing software. As you will notice, the entire workflow is automated after the request is submitted, … Continue reading How IT Service Management Improves Approvals In IT Workflows
It’s getting harder to choose a service desk solution as they are starting to offer most of the same benefits. As hardworking employees, we don’t want to settle for mediocre. We want a great service desk that will help improve IT workflows as well as attain organizational goals. Therefore, instead of focusing on the basic … Continue reading Top Unique Service Desk Features You Need
Organizations are integrating an IT Service Management processes to their IT solution to increase productivity and save on costs. When an IT incident occurs, productivity bottlenecks. Whether an employee can’t turn on their computer or needs a new keyboard, bad communication with the IT department can turn simple solutions into nightmares. A self-service portal improves … Continue reading Why You Need A Self-Service Portal