As modern classrooms include more and more devices, apps and services, IT support takes on more responsibility to make sure the new technology runs properly. If not, students and teachers lose valuable class time. Therefore, it is necessary to have:
VIZOR centralizes the management of all your IT Assets from Chromebooks to servers. VIZOR provides a single accurate view of your assets detailing their lifecycle status, allocation and purchase information. VIZOR reduces your workload and improves your processes by removing the need for manual and inaccurate spreadsheets.
Manage the complete asset loan process, from request and check-out to staff and students to return check-in to equipment storage. (Optionally) use barcode readers to scan equipment efficiently in and out without ever losing track of your inventory. Automatically notify staff, students and asset managers of unreturned assets.
Allow staff and students to submit issues, check on the status of existing issues and review the knowledgebase, without using a support resource. VIZOR's self service portal also allows faculty and students to request assets and services utilizing custom forms and approval processes per asset type.
Automatically create tickets or change requests to support the onboarding of new staff and students. Automate the most frequent IT tasks like user account provisioning. Automatically create new Active Directory accounts with required privileges for new staff or students and revoke access to Active Directory, Email and other systems when they leave.
Gain visibility of all details related to your IT assets including inventory data, supplier information, related documentation and student allocations. Easily manage IT purchases, agreements, maintenance contracts and the complete lifecycle of your assets. Network connected devices are discovered and audited with our built-in discovery capability or by integrating with your existing PC discovery and configuration management infrastructure such as Chromebook Management Console , Microsoft System Center (ConfigMgr) or LANSweeper.
Feature rich helpdesk issue tracking solution ideal for both student and faculty support. Out-of-the-box functionality facilitates ITIL best practices for incident and change management with powerful email integration, Service Level Agreements (SLAs), Knowledge Base, teamworking, automatic ticket assignment and a self-service portal.
Stop wasting time on common IT tasks that can be automated, such as creating accounts for new employees. Reduce the hours you spend on routine jobs and allocate your time to higher priority tasks.
Shift your focus from micro-managing every step of your processes to overseeing streamlined processes. In addition, customize VIZOR to execute processes unique to your organization or industry.
Never manipulate a spreadsheet or spend hours finding the data you need again. Trust VIZOR to store the information you already have, and the additional data VIZOR identifies, in one central location.