Help Desk Software for Schools

School Help Desk Software for IT & Facilities

Self-service Portal

VIZOR's self-service portal enables students, faculty and staff to submit issues, check on the status of existing issues and request services and assets, without using a support resource.

Email & Ticket Routing

Automatically convert incoming emails to helpdesk tickets. Routing rules allocate tickets to an appropriate technician or work team based on priority, workload, categorization, and keywords found in an email subject line or message body.

Knowledge Base

Provide students, families, faculty and staff with custom knowledgebase articles for each user base. Knowledgebase articles can easily be created to ensure quick and consistent responses.

Custom Fields

Create unlimited custom fields and workflows with simple web based tools. No developer skills are required to tailor VIZOR to your school's needs.

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What VIZOR customers say

"VIZOR's helpdesk functionality has been fantastic. We no longer get hundreds of tech emails every day; it's all in one place and we can get things done in order of priority!" - ACPA, Ohio

Integrate Asset Data with Help Desk Tickets

Glanceable Asset Data

Integrate asset data from Google Admin Console, Intune and your MDM solution with help desk tickets. See glanceable asset data such as serials and warranties within tickets.

Automate Tasks

Automate common IT tasks such as Powerwashing loaner Chromebooks on return, disabling lost devices and performing OU assignments.

Manage Repairs & Fee Tracking

Keep track of all details relating to 1:1 asset repairs. VIZOR can also create chargebacks and fees for specific repairs taking into account insurance status.