VIZOR's self-service portal enables students, faculty and staff to submit issues, check on the status of existing issues and request services and assets, without using a support resource.
Automatically convert incoming emails to helpdesk tickets. Routing rules allocate tickets to an appropriate technician or work team based on priority, workload, categorization, and keywords found in an email subject line or message body.
Provide students, families, faculty and staff with custom knowledgebase articles for each user base. Knowledgebase articles can easily be created to ensure quick and consistent responses.
Create unlimited custom fields and workflows with simple web based tools. No developer skills are required to tailor VIZOR to your school's needs.
Integrate asset data from Google Admin Console, Intune and your MDM solution with help desk tickets. See glanceable asset data such as serials and warranties within tickets.
Automate common IT tasks such as Powerwashing loaner Chromebooks on return, disabling lost devices and performing OU assignments.
Keep track of all details relating to 1:1 asset repairs. VIZOR can also create chargebacks and fees for specific repairs taking into account insurance status.