IT Service Management
ROI Calculator
IT Service Management
ROI Calculator

Save $ annually

Organizations of employees can potentially save $ per year by using an IT Service Management solution like VIZOR. With illustrations supported by independent MetrixNET and Forrester studies, this document details how the most popular features in VIZOR help organizations achieve such savings.

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IT Service Management ROI Breakdown

Knowledge Base - Save $

Organizations of employees can save $ by automating 25% of employee IT issues and requests. Savings are achieved by reducing the number of issues normally processed by a technician by 25%. Forrester states that an organization of employees would process issues. This projection is made on a estimate of issues per month for your organization. MetricNET indicate that the average cost per service desk issue is $22 when resolved by a technician and $2 per issue when resolved by self-help. Therefore, resolving 25% of issues via self-help services such as a knowledge base would reduce support costs by $.

IT Service Request Portal - Save $

Organizations can save per year in staffing costs by automating IT service requests. Employees can request IT Services such as a request to borrow a projector, to purchase a new software or to replace a keyboard. This can be automated with VIZOR’s request portal. The requests pass through pre-defined provisioning and multi-level approval processes, minimizing workload while improving efficiently of request fulfilment.

IT spends an average of 20 minutes per service request. This includes replying to emails, chasing approvals and coordinating provisioning actions. With an average of requests per employee per year, an organization of employees would process requests per year. Based on an average IT Support Technician salary of $ such an organization would save or relocate $ to other projects by utilising VIZOR's service request portal.

Improve Employee Productivity - Save $

MetricNet states that 8 hours of unproductive employee time per year can be saved by implementing systematic ITSM processes. Saving time is done by reducing time to resolution, preventing outages and improving responsiveness to requests. This is achieved with VIZOR by implementing ITIL best practices for incident management.

For an organization of employees, this results in saving hours annually. According to the Bureau of Labor Statistics (BLS), the median wage for workers in the United States in Q3 2018 was $857 per week. Assuming there are 40 hours in a work week, this totals $ in lost employee productivity.

Automating Employee Onboarding - Save $

A Forrester study found that new employees wait an average of 3.5 days for all the resources required to start the tasks of their job. VIZOR's onboarding and role-based provisioning functionality ensures new employees have the IT hardware, software and privileges they need from day one. Assuming employees can work while waiting for their assets, employees will still lose about 30% productivity. For an organization of employees, VIZOR saves $ in lost employee productivity.

Calculation based on average US employee turnover and salary. Mercer states that the average employee turnover rate in the US is 22 percent. According to the Bureau of Labor Statistics (BLS), the median wage for workers in the United States during Q3 2018 was $857 per week.

References 1 - Forrester, “Total Economic Impact™ Study” 2 - MetricNet “Best Practices Series” 3 - Glassdoor, “US IT Support Technician Salary” 4 - Gartner “IT Budget” 5 - Mercer, “North American Employee Turnover: Trends And Effects” 6 - U.S. Bureau of Labor Statistics, “Usual Weekly Earnings Of Wage And Salary Workers Third Quarter 2018