There are many ways to attract talented candidates to work for your organization. Large corporations, like Google, show off their extensive employee workplaces scattered around the world. Companies like The Boring Company, take pride in being the center of newsworthy stories. But without being a top tech company, how do you attract talented candidates? The … Continue reading 3 Ways IT can Help New Employees on their First Day
Using a spreadsheet to track software licenses or cloud subscriptions might be effective for small organizations. However, as your software estate grows, it becomes increasingly difficult to manage your software assets and their processes. If you aren’t convinced, here are 10 reasons why you need to reconsider managing your software assets in a spreadsheet. 10. … Continue reading Top 10 Reasons NOT To Manage Software Licenses In A Spreadsheet
Businesses are continuously trying to improve their products and services to survive in their competitive landscape and meet the demands of their target audiences. They use data to make informed decisions on how they can improve their products and service. In fact, data scientists spend approximately 80% of their time preparing and managing data for analysis. … Continue reading Why You Need To Evaluate Your IT Service
It is in a company’s best interest to monitor employee satisfaction as it reflects a company’s success. Acknowledging employees is the root to improving valuable business components, like reducing the company’s turnover rate or evaluating IT goals. The CEO of the Virgin Group, Richard Branson, revolved his company values around an employee-centric philosophy. The Virgin … Continue reading How To Improve Employee Satisfaction With Your Service Desk
A common mistake people make about Software as a Service (SaaS) is that they don’t need managing within an organization. Due to the nature and delivery of the software, employees believe they can use them without telling their IT manager or department. Since the software is accessible through the internet as opposed to on-premises, it … Continue reading Why Managing SaaS Subscriptions Is Important
At the beginning of the year, millions of people make New Year resolutions in hopes to improve their health, relationships, and overall well-being. In the workplace, the new year marks the time to review progress, milestones, and improvement of the previous year. For IT, the beginning of the year is a great time for a … Continue reading Top 5 New Year Resolutions for IT
IT Asset Management (ITAM) is an essential part of IT. More organizations are investing in ITAM tools as they are realizing the notion thought up by Philip Green. He expressed, Good, bad or indifferent, if you are not investing in new technology, you are going to be left behind. As a result, organizations are hopping on the bandwagon and investing … Continue reading 10 Steps To Jumpstart Your ITAM Project
Whether you’re approaching year end or a sharp deadline, how do you complete a project without rushing the details? Here are 6 actions you can take to help effectively finalize IT projects on time: 1. Review Project Status Reviewing the status of an IT project is essential in determining what tasks necessary to perform remain. … Continue reading 6 Actions That Will Help You Finalize An IT Project
A Service Level Agreement (SLA) is known as the minimum level of service a vendor agrees to offer to a customer. In other words, it is their promised performance, or agreement of service, in exchange for compensation. Although they are more commonly known between an organization and a service provider, SLAs can be used internally … Continue reading What Is A Service Level Agreement & Why Is It Important?
As IT departments are usually small, a service desk is a valuable tool for managing internal tickets, incidents, and issues. Service desks are not only cost-effective but facilitate IT processes. For example, workflows are smoothers when all the tickets are in one central location. With the information in one place, triggering processes like ticket allocation … Continue reading Why Your Service Desk Should Have Email Integration
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