Businesses are continuously trying to improve their products and services to survive in their competitive landscape and meet the demands of their target audiences. They use data to make informed decisions on how they can improve their products and service. In fact, data scientists spend approximately 80% of their time preparing and managing data for analysis. … Continue reading Why You Need To Evaluate Your IT Service
It is in a company’s best interest to monitor employee satisfaction as it reflects a company’s success. Acknowledging employees is the root to improving valuable business components, like reducing the company’s turnover rate or evaluating IT goals. The CEO of the Virgin Group, Richard Branson, revolved his company values around an employee-centric philosophy. The Virgin … Continue reading How To Improve Employee Satisfaction With Your Service Desk
A Service Level Agreement (SLA) is known as the minimum level of service a vendor agrees to offer to a customer. In other words, it is their promised performance, or agreement of service, in exchange for compensation. Although they are more commonly known between an organization and a service provider, SLAs can be used internally … Continue reading What Is A Service Level Agreement & Why Is It Important?
As IT departments are usually small, a service desk is a valuable tool for managing internal tickets, incidents, and issues. Service desks are not only cost-effective but facilitate IT processes. For example, workflows are smoothers when all the tickets are in one central location. With the information in one place, triggering processes like ticket allocation … Continue reading Why Your Service Desk Should Have Email Integration
When employees start submitting similar IT requests, the IT department uses an IT Service Management (ITSM) solution to put workflows into place. Workflows reduce repetitive tasks within larger business processes. In the example below, an employee is requesting a new marketing software. As you will notice, after an employee submits a request, the entire workflow … Continue reading How IT Service Management Improves Approvals In IT Workflows
It’s getting harder to choose a service desk solution as they are starting to offer most of the same benefits. As hardworking employees, we don’t want to settle for “just okay”. We want a great service desk that will help improve IT workflows as well as achieve organizational goals. Therefore, instead of focusing on the … Continue reading Top Unique Service Desk Features You Need
Organizations are integrating an IT Service Management processes to their IT solution to boost productivity and save costs. When an IT problem happens, productivity decreases. Whether an employee can’t turn on their computer or needs a new keyboard, bad communication with the IT department can turn simple solutions into nightmares. A self-service portal improves communication … Continue reading Why You Need A Self-Service Portal