Having a systematic way of logging and managing IT issues and facilities work orders as help desk tickets is important. However, too many help desk tickets can overwhelm IT and facilities teams leading to longer resolution times and lower user satisfaction. As a school help desk team, you certainly don’t want to discourage students, faculty … Continue reading 5 Tips for reducing Help Desk tickets in Schools
The VIZOR “Crescent” release brings significant new features simplifying the management of devices and IT assets in schools and districts. Recent years have seen major shifts in how devices are provisioned, maintained and utilized in schools. The latest release of VIZOR for Education reflects these shifts in three functional themes; Inventory, Automation and Repairs. Accurate … Continue reading VIZOR “Crescent” released with over 60 new features for Schools