IT Help Desk
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What Is A Service Level Agreement & Why Is It Important?
Posted on December 15th, 2017A Service Level Agreement (SLA) is known as the minimum level of service a vendor agrees to offer to a customer. In other words, it is their promised performance, or agreement of service, in exchange for compensation. Although they are more commonly known between an organization and a service provider, SLAs can be used internally … Continue reading What Is A Service Level Agreement & Why Is It Important?
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Why Your Service Desk Should Have This One Feature
Posted on December 14th, 2017As IT departments are usually small, a service desk is a valuable tool for managing internal tickets, incidents, and issues. Service desks are not only cost effective but facilitate IT processes. For example, by having all tickets channeled to one central location, processes like ticket allocation and authorizations are automatically triggered. The tool is set … Continue reading Why Your Service Desk Should Have This One Feature
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How IT Service Management Improves Approvals In IT Workflows
Posted on November 12th, 2017When employees start submitting similar IT requests, the IT department uses an IT Service Management (ITSM) solution to implement workflows. Workflows minimize the repetitive tasks within larger business processes. In the example below, an employee is requesting a new marketing software. As you will notice, the entire workflow is automated after the request is submitted, … Continue reading How IT Service Management Improves Approvals In IT Workflows
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Top Unique Service Desk Features You Need
Posted on November 7th, 2017It’s getting harder to choose a service desk solution as they are starting to offer most of the same benefits. As hardworking employees, we don’t want to settle for mediocre. We want a great service desk that will help improve IT workflows as well as attain organizational goals. Therefore, instead of focusing on the basic … Continue reading Top Unique Service Desk Features You Need
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Why You Need A Self-Service Portal
Posted on October 27th, 2017Organizations are integrating an IT Service Management processes to their IT solution to increase productivity and save on costs. When an IT incident occurs, productivity bottlenecks. Whether an employee can’t turn on their computer or needs a new keyboard, bad communication with the IT department can turn simple solutions into nightmares. A self-service portal improves … Continue reading Why You Need A Self-Service Portal
