Check-in / Check-out Equipment Loan

Quickly Check-in/Check-out Devices

Allocating devices helps hold employees accountable and keep your inventory accurate. Therefore, organizations set up processes to lend devices to their employees.

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How VIZOR Simplifies the Check-in/Check-out Process

Manage the complete loan process, from request and check-out to employees to return check-in to equipment storage. Use barcode readers to scan equipment efficiently in and out without ever losing track of your inventory. Automatically notify users and asset managers of unreturned assets.

"VIZOR was selected because it has a clean user interface and powerful integration opportunities for connecting IT to other business units."

Iowa Department of Education

Email Reminders

Set up automated email reminders for employees who borrow devices for a short period of time. As a result, there is no need to chase anyone. .

Easy Device Swap

In less than 10 clicks, replace a broken device and start a repair diagnostic.

Overdue Reporting

VIZOR identifies assets that should have been returned but were not so you keep track of what employees owe you.

Storage Suggestions

Especially beneficial for organizations with multiple locations. VIZOR suggests storage locations based on the physical location of the asset when it was checked in.

Check out Multiple Assets

Allocate multiple assets to new employees while keeping inventory accurate. No mess. No hassle.

Barcoding

VIZOR integrates with any barcode reader (Bluetooth or wired) to streamline check-in / check-out and inventory audit processes. Using a barcode scanner increases speed and reduces the opportunity of error when entering an asset ID tag.





Automate Employee On-boarding

Automate employee on-boarding / off-boarding

It can take days to set up new employees unless the onboarding process is automated. Automation also provides a consistent onboarding experience for new employees. Further, offboarding automation when employees leave ensures safe retrieval of devices and software assets.

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How VIZOR automates Joiners, Movers, Leavers processes

Easily provision assets for new employees and recover them when they leave with custom provisioning and deprovisioning processes. Automatically create tickets, change requests or automations to support the on-boarding of new employees. Unique role-based provisioning functionality automatically provisions assets based on a user's profile such as job title or position on a project.

"VIZOR was selected because it has a clean user interface and powerful integration opportunities for connecting IT to other business units."

Iowa Department of Education

New Employees

VIZOR suggests what assets a new employee need based on your ITAM roles and policies. Make new starters productive from their first day.

Role-Based Provisioning

Automatically allocate or provision assets and software based on a user’s role such as job title or their position on a project.

ITSM Integration

Automatically create helpdesk tickets, change requests in VIZOR ServiceDesk or your existing ITSM solution to support the onboarding of new employees.

Active Directory Integration

Active Directory Accounts Automatically create new Active Directory accounts with required privileges for new employees and revoke access to Active Directory, Email and other systems when they leave.

Leavers

Get assets back when employees leave. Notifications can be sent to employees and reports provided for department managers. Improve security by automatically disabling Active Directory accounts for leavers.

ROI

For an organization of 1000 employees, up to $80,000 is saved with proper onboarding automation. With an average of 22% employee turnover rate, your assets are susceptible to theft and data breaches.





Your School IS Chromebook Ready

Your School IS Chromebook Ready

Based on your quiz results, you are ready for hundreds of Chromebooks! We are thrilled that your program is ready to roll. In case you want to review the best way to prepare your school for Chromebooks, we created this Chromebook Checklist – a list of questions to help you prepare. 

If you are looking for a more automated solution that considers workflows, schedule a product demonstration with VIZOR for Chromebooks to see how we can manage the Chromebooks so you can focus on the students.

 


Chromebook Checklist

Chromebook Checklist

Get this free checklist to help prepare for Chromebooks.

Your School is NOT Chromebook Ready

Your School is NOT Chromebook Ready

According to the quiz, your school is not ready to receive hundreds of Chromebooks. After dealing with several schools, we know that planning ahead is the best solution. As a result, we prepared this Chromebook Checklist – a list of questions to help you prepare. 

Introducing technology into the classroom is a huge project. Just distributing the Chromebooks to students is a HUGE effort. To simplify distribution, repair management, tracking who is using what and more, we created VIZOR for Chromebooks for schools. With over 25 years of experience in device management, we can guide your Chromebook management so you can focus on the rest of the program.

If you’re ready to take the next step, schedule a call with a VIZOR for Chromebooks expert here.

Chromebook Checklist

Chromebook Checklist

Get this free checklist to help prepare for Chromebooks.

IT Asset Lifecycle

What is IT Asset Life Cycle Management (ITALM)?

ITALM or IT Asset Life Cycle Management is a core principle of IT Asset Management. ITALM ensures IT Managers and IT Asset Managers can make informed decisions on what assets and services their organization requires from IT.

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How VIZOR helps you to implement ITALM

VIZOR allows IT Managers and IT Asset Managers to track the complete lifecycle of their IT assets, from employee request, through approval, procurement, provisioning, repair and eventual retirement. VIZOR includes typical lifecycle workflows out-of-the-box, such automating onboarding, simplifying allocation, tracking repairs and streamlining ITAD (IT Asset Disposition) processes.

"VIZOR was selected because it has a clean user interface and powerful integration opportunities for connecting IT to other business units."

Iowa Department of Education

Request Fulfilment

IT Asset requests pass through ITIL best practice multi-level approval processes, potentially requiring specific approvers at different stages of the process or based on attributes such a cost.

Allocation and Deployment

Automatically allocate or provision assets and software based on a user’s role such as job title or their position on a project.

Maintenance

Track and diagnose each repair and its associated cost. VIZOR tracks the repairs of every device and flags those that go for repair more than 3 times (lemon assets).

IT Asset Disposition

VIZOR helps organizations streamline ITAD (IT Asset Disposition) processes. VIZOR enables specific workflows for IT assets that are disposed, donated, sold, lost, stolen or recycled.





New Chromebook Management Software for Education

FOR IMMEDIATE RELEASE: 07/14/2020

Laura Lepore   
www.vizor.cloud   
1-800-330-5035                             
laura.lepore@vizor.cloud

New Chromebook Management Software for Education

VIZOR for Chromebooks is debuting at Indiana Connected Educators

Atlanta, Georgia – Today, VIZOR is proud to announce their sponsorship of Indiana Connected Educators LIVE 2020– a virtual conference held for the education sector from July 20 to 24 – where the IT Asset Management company will reveal their newest Chromebook edition.

VIZOR’s new edition, called VIZOR for Chromebooks, will debut at the Indiana Connected Educators LIVE Conference. With over 2500 attendees of superintendents, teachers, and admin staff from across the United States, the new Chromebook Management software is designed for this audience.

VIZOR for Chromebooks consolidates student information and device data from G Suite in one easy-to-use web-based system. As a result, school districts know who has what, they can manage checkout processes and can easily track repairs. VIZOR for Chromebooks extends the native capabilities of G Suite. For example, making it easier for IT to update device metadata in bulk in VIZOR.

“The new edition of VIZOR is designed specifically for the education sector. The trend in one to one laptop programs is creating a need for Chromebook management throughout school districts. Now there is a solution dedicated to this need,” said Marketing Director, Dean Bates, “We are thrilled to officially launch VIZOR for Chromebooks at ICE 2020.”

VIZOR is also sponsoring the speaker session called “Ignite Creativity in Your Chromebook Classroom Speaker” by Ben Sondgeroth taking place on Tuesday, July 21 at 3pm. Indiana Connected Educators is normally an in-person conference. However, due to the pandemic, they brought the conference online. VIZOR is offering 10% off VIZOR for Chromebooks for those who attend ICE 2020.

For more information on VIZOR for Chromebooks: https://www.vizor.cloud/

For more information on ICE 2020: https://iceconference.org/

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About VIZOR: VIZOR (www.vizor.cloud ) is an IT Asset Management solution with an integrated Service Desk. The IT Management solution stands out with its unique Software License Management features and affordability. Developed by Vector Networks, the innovative solution has won the Vendor Landscape Award in 2017, has been ITIL certified since 2019, and is now being resold internationally and translated into several other languages.

Customer Support ServiceDesk

VIZOR Service Desk for Customer Support

VIZOR’s ServiceDesk Module is a comprehensive helpdesk issue tracking solution for seamless customer support. Out-of-the-box functionality facilitates best practices for cases, inquiries and complaints. Features include; powerful email integration, Service Level Agreement support, Knowledge Base options, automatic ticket assignment, survey integration, and simple configuration for your personalized touch.

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“Our customers in the banking, insurance, Telecom and healthcare industries are taking advantage of our security features that privatize personal and sensitive information that is required to be protected, even from helpdesk personnel.”

– Erick Yanez, CEO of Vector Networks, Creators of VIZOR

Dashboards and Reports

Powerful dashboards and reports provide all the information you need to monitor the performance of your services. Improve your customers’ experience by keeping an eye on trends that can be analyzed by time, analyst, topic and other metrics.

Customer Ticket History

Ensure a seamless customer experience by accessing the customer’s ticket history directly from their profile. View their open/closed tickets, the time stamps, any emails they sent, and which analyst they dealt with for each ticket.

Integration with Product Information

Easily link tickets to specific products, providing simple access to product details or documentation. Know what products the customer purchased, and if it’s software, what version they have and when they installed it.

Supporting Warranties

VIZOR supports RMAs and returns. It allows you to track the parts of your product that were affected, replaced and the serial numbers sent to the customer.

Import Customers

Easily import your customer list and their details if you already have them in a spreadsheet or in your own database or any 3rd party application. Attach contracts and documents in the solution so you have all the information you need in one location for a seamless customer experience.

Customer Security

Only make the tickets accessible by answering security questions, having a maximum number of failed attempts and recording the questions and answers if submitted via phone.

Email integration and Ticket Routing

Emails can be sent and received from VIZOR, eliminating the need to rely on Outlook for your helpdesk. VIZOR analyzes incoming email tickets through a powerful mailbox workflow engine. Tickets can be automatically allocated to a helpdesk analyst or work team based on issue categorization or keywords in an email subject line or message body.

Self-Service Portal & Knowledge Base

VIZOR’s self-service portal enables customers to submit tickets, check on the status of existing tickets and read Knowledge Base (KB) articles without using a support resource. Improve agent efficiently by using the Knowledge Base for internal use as well. Articles can go through an approval process before publication in a public or internal KB.

Automate Customer
Onboarding

VIZOR allows you to set up new customers with one click of a button. After setting it up, give them access to your products, training documentation, contracts and any other supportive material to get your customers onboarded quickly.

“Atateken” Release of IT Asset Management Tool, VIZOR

Laura Lepore                                      FOR IMMEDIATE RELEASE: 03/03/2020
Vector Networks Inc.
1-800-330-5035
marketing@vector-networks.com

 

“Atateken” Release of IT Asset Management Tool, VIZOR
The Beginning of a New Naming Convention for Product Releases, and a Fresh New Look

Atlanta, Georgia – Vector Networks today announced over 30 new features and updates to their IT Asset Management and Service Desk solution, VIZOR, under the Atateken Release. VIZOR releases are now named after streets and landmarks in Montreal. Atateken is the first VIZOR release to follow this exciting new naming convention.

Behind VIZOR product releases is the development team at Vector Networks based Montreal. In nod to the development team., VIZOR releases will now be named after streets in city. Montreal renamed one of its streets to Atateken last year. Atateken is a Mohawk word meaning brotherhood, sisterhood, and equality.

The Atateken Release contains over 30 new features and updates to the ITAM and ITSM solution. This includes a fresh new look. The color scheme is refined, and new icons bring a more modern feel to the platform. “VIZOR has always delivered unique and powerful capabilities,” said Vector Networks CEO, Erick Yanez, “But it was time to refresh the interface.”

Among the new features, a variety of new reports were introduced in this release. The Unauthorized Software Installations Report identifies software applications that have been installed on a user’s device but haven’t been allocated to that user or device. As a result, IT Managers can easily identify where the software should be removed or if additional licenses should be purchased. Other new reports include Software Expenses and Expirations, Helpdesk On-going Costs, and Asset Changes.

For a full list of new features in VIZOR‘s Atateken release, click here.

Watch video of the top features in the ITAM module here

Watch video of the top features in the SAM module here

Watch video of the top features in the Service Desk module here

For more information about VIZOR’s Atateken Release, email marketing@vector-networks.com

VIZOR's Atateken Release

 

About VIZOR: VIZOR (www.vizor.cloud ) is an IT Asset Management solution with an integrated Service Desk. The IT Management solution stands out with its unique Software License Management features and affordability. Developed by Vector Networks, the innovative solution has won the Vendor Landscape Award in 2017, has been ITIL certified since 2019, and is now being resold internationally and translated into several other languages.

About Vector Networks: Vector Networks (www.vector-networks.com ) is an IT software developer and distributor helping organizations around the world for over 25 years. With a focus on customers and innovation, Vector Networks has won awards for their new flagship product VIZOR that was only launched in 2017. Today, Vector Networks continues to innovate in the IT Asset Management, and Service Desk landscapes as they are dedicated to improving organizations through IT.

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Approval Workflows

Controlling Request Fulfilment with Approval workflows

Failure to have an efficient request fulfilment approval process or worse lack of an approval process can be costly for IT. Resulting in asset overspend, lack of change management efficiencies and potential security breaches.

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How VIZOR approval workflows save time and budget

VIZOR follows ITIL best practice request fulfilment processes. End users or their managers can request hardware, software and other IT services using VIZOR’s Request Portal. The request form can be tailored to each specific request ensuring all required information is gathered for the approval process. VIZOR supports multi-level approval processes. Approvers can be dynamically assigned to a request based on the cost of the request, seniority of the requestor and other factors such as priority.

“VIZOR was selected because it has a clean user interface and powerful integration opportunities for connecting IT to other business units.”

Iowa Department of Education

Multi-level approval

VIZOR supports multi-level approval processes per request type with specific outcomes where all, or a subset, of approvers reject or approve.

Approvers by Cost level

Approvers can be dynamically specified by cost level. For example, a Director may need to approve all purchases over $10,000.

Pre-approval

Certain requests can be pre-approved based on attributes of the request and seniority of the requestor.

Delegation

Delegation ensures the approval process isn’t halted if an approver is on vacation or sick.

Network Discovery

What is connected to your network?

Network device discovery helps organizations ensure they have an accurate and up to date inventory of IT Assets connected to their network.

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How VIZOR discovers IT Assets

VIZOR’s network discovery capability finds and audits IT assets connected to your network. Comprehensive PC inventory utilizes multiple interrogation techniques to report hundreds of hardware characteristics and detailed software inventory for each device. Choose between agent-based and agent-less deployment options to suit your requirements. SNMP (Simple Network Management Protocol) scanning discovers and audits network connected printers, routers and switches. VIZOR network discovery provides a comprehensive option for organizations without an existing discovery capability such as Microsoft ConfigMgr (Endpoint Configuration Manager / SCCM) or Lansweeper.


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“VIZOR was selected because it has a clean user interface and powerful integration opportunities for connecting IT to other business units.”

Iowa Department of Education

Hardware and Software Inventory

Comprehensive PC discovery scan provides a complete inventory of hardware and software utilizing multiple techniques such as WMI, DMI, registry scanning and BIOS interrogation.

Agent-based and Agent-less Inventory

Agent-based inventory provides accurate real-time reporting or select VIZOR’s agent-less one-shot inventory for a zero-footprint audit.

SNMP Scan

Discover and audit network connected devices such as printers, routers and switches with VIZOR’s SNMP (Simple Network Management Protocol) scan and network mapping capability.

Secure Web Agent

VIZOR’s secure web-based agent ensures inventory data is up to date for all devices including remote workers and workgroup devices. No VPN or port forwarding required.